Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect and use your data
Last Updated: March 15, 2025
Information We Collect
At Terminallightbox, we collect several types of information to provide you with our financial statement analysis services. Understanding what we collect helps you make informed decisions about sharing your data with us.
Personal Information
When you register for our learning program or contact us, we collect basic details like your name, email address, phone number, and company information. We also gather educational background and professional experience to tailor our courses to your needs.
Financial Data
For our analysis services, you may provide financial statements, business documents, and related materials. This sensitive information receives our highest level of protection and is handled according to Australian Privacy Principles.
Technical Information
We automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and how you interact with our content. This helps us improve your experience and ensure our platform works properly.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our services. We don't use your data for unrelated activities or share it unnecessarily.
- Delivering our financial analysis education programs and personalized learning experiences
- Communicating with you about courses, schedules, and important updates
- Providing technical support and answering your questions
- Improving our services based on user feedback and usage patterns
- Complying with legal obligations and protecting against fraudulent activity
- Sending relevant educational content and industry insights when you've opted in
We never sell your personal information to third parties or use it for advertising purposes unrelated to our financial education services.
Data Storage and Security
Protecting your information is fundamental to our operations. We've implemented comprehensive security measures that meet Australian standards for handling sensitive financial and personal data.
Storage Practices
Your data is stored on secure servers within Australia, ensuring it remains under Australian privacy law protection. We use encrypted databases and regular security audits to maintain data integrity. Financial documents are stored separately with additional encryption layers.
Access Controls
Only authorized team members who need access to provide you with services can view your information. All staff undergo privacy training and sign confidentiality agreements. We maintain detailed logs of who accesses what information and when.
Retention Periods
We keep your personal information for as long as necessary to provide our services and meet legal requirements. Course-related data is typically retained for three years after completion. Financial analysis materials are securely deleted within 12 months unless you request longer retention for your records.
Your Privacy Rights
Under Australian Privacy Act 1988, you have several rights regarding your personal information. We've made it straightforward to exercise these rights and will respond to your requests promptly.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in an easily readable format.
Correct Information
Update or fix any incorrect personal details. You can do this through your account settings or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations we may have.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining essential service functionality.
To exercise any of these rights, contact our privacy team using the details below. We'll verify your identity and process your request according to Australian privacy law requirements.
Third-Party Services
We work with carefully selected service providers who help us deliver our educational programs. These partnerships are governed by strict data handling agreements.
Educational Technology Providers
Our learning management system and video conferencing tools may process your information to provide course access and interactive sessions. These providers operate under privacy agreements that match our own standards.
Payment Processors
Course payments are handled by Australian-regulated payment services that comply with financial privacy requirements. We don't store your complete payment details on our systems.
Analytics Services
We use website analytics to understand how people use our site and improve the user experience. This data is anonymized and aggregated, so individual users cannot be identified.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You have control over these settings.
- Essential cookies that make the website function properly and securely
- Performance cookies that help us understand how visitors use our site
- Functionality cookies that remember your preferences and settings
- Marketing cookies that help us show relevant content (only with your consent)
You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect some website functionality, but won't prevent you from accessing our main content.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates for clarity or legal compliance may be made without individual notification. We recommend checking this page periodically to stay informed about how we protect your privacy.
Continued use of our services after policy changes indicates your acceptance of the updated terms.
Privacy Questions and Concerns
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help:
Email: help@terminallightbox.com
Phone: +61740313390
Mail: Privacy Officer
Terminallightbox
1/8 Hockings St
South Brisbane QLD 4101
Australia
We aim to respond to all privacy inquiries within 5 business days. For complex requests, we may need up to 30 days as permitted under Australian privacy law.